Frequently Asked Questions

  - General Enquiry

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How can NowOK help me?

Choosing the right therapist is just as important for your success as the therapeutic process itself. Many individuals and couples went through a discouraging experience by committing to psychotherapy only to withdraw after a few muddled up sessions. Others remained with their therapists for months or years, with experience comes no lasting result. Such experiences may create a sense of hopelessness and dependency. Some may give up on counselling all together. Others would carry on trying different options.  Psychotherapy does not have to become a trial and error process. NowOK CPNS can help you find the right therapist who matches your needs and preferences.

What is Psychology?

Psychology is the scientific study of people, the mind and behaviour.  Many of the challenges we face in the modern world are rooted in human behaviour, so psychological knowledge can help us find solutions. (HPC UK, BSP)

Who are the Psychologists?

Psychologists work in many different areas of society and are concerned with practical problems.  They attempt to understand the role of mental functions in individual and social behaviour. UK psychologists are registered with the British Psychological Society which is the representative body for psychology and psychologists in the UK. (HPC UK, BSP)

What is Art Therapy?

Art Therapy is a form of psychotherapy that uses art media as its primary mode of communication. The arts therapies group is made of the four separate professions of Art, Dance-Movement, Drama, and Music therapies. They share a strong common feature in that all art therapists are dual trained in both their specified art form and in psychological therapy. (BAAT)

How can I determine if the therapist is right for me?

You should consider the following:

  • If you like the therapist 
  • If you feel there is potential for a great therapeutic relationship
  • If the therapist is competent in meeting your needs 
  • If the therapist is experienced in resolving the issue(s) you are dealing with
  • If the therapist is confident in supporting your goals
  • If the therapist is confidential and non-judgemental 
  • If the therapist is open to your feedback

What are practitioners aiming for?

NowOK are proud to work with caring, experienced, and professional individuals who aim to help their Clients achieve happiness and life-satisfaction. They accept you wholly as a person and guide you through in a supportive and non-judgemental way as they see an opportunity to help you to develop a better understanding of yourself and they want you to achieve success. 

How do I know if I need to seek professional help?

If you are asking yourself 'Should I see a professional?' we strongly encourage you to do just that. Everyone’s circumstances vary. Some may feel lonely or abandoned, and they just need a listening ear, someone who understands them unconditionally. Others may feel hopeless and unable to cope with what life throws at them. They would seek support and encouragement, and refer to the professional experienced in helping people resolve such issues. To find out more, click here

Can I have an online video consultation?

Yes. Online video consultations are available via Skype and FaceTime.

Can I have a telephone or an online audio consultation?

Yes, you can. Many practitioners offer telephone consultations. You can also use Skype to call your practitioner on phone ( Please note: Skype phone calling may require Pay As You Go and Pay Monthly subscriptions)

What is Skype and where to download it?

Skype is a software application which allows users to communicate with others by voice, video, and instant messaging over the Internet. Calls to other users within the Skype service are free of charge. Skype counselling is popular as it allows face-to-face communication with live video. To download Skype, copy and paste the following link into your browser address bar  or click here

Can my fees be reduced if I am unemployed?

Practitioners' fees vary. To find out more, click here

What is an E-mail consultation?

You might find it is easy and convenient to send practitioner an email describing your concerns. Practitioner will reply via email. 

English isn’t my first language. How can you help?

If English is not your first language, we are here to help. We work with multilingual and multicultural practitioners and aim to find you the practitioner who speaks your language and really understands the issues you are talking about.

What kind of Practitioners can I choose from?

NowOK can offer you services of

  • Councellors and Psychotherapists
  • Psychologists
  • Life Coaches
  • Art Therapists 

What about convenience and flexibility? 

Convenience and flexibility matter. Psychotherapy and self-development do not have to become a compromise where some of your needs are put aside for the sake of meeting others. If you are concerned with your availability i.e. work, childcare arrangements, transport, and travel, NowOK will help you find a therapist or psychologist in your area as well as practitioners working through Skype, FaceTime, via email, or over the telephone. You can also request the hours that suit you best be though working hours, evenings or weekends.

Why is the therapeutic relationship important?

A great and trustworthy relationship with a therapist who is capable of meeting your needs is crucial to the overall success. NowOK give you an opportunity to establish such relationship beforehand so you are starting your counselling or psychotherapy with confidence in the positive outcome and the therapist, who matches you perfectly.  

I need to talk to someone urgently. Can you help?

NowOK run an out of hours psychological and emotional support service via Skype. It is free to come and have a chat. Opening hours: 21:00 - 00:00 7 days a week. Please click here.

I am busy during the day. Can you book me in with a practitioner offering evening and weekend consultations?

Some of the practitioners, NowOK work with, offer evening and weekend consultations. Please let us know if you are looking for an out of hours specialist. 

NOW OK only work with Practitioners registered in their respective professional organisations. But what does it actually mean? 

Each profession is regulated by professional body and /or association. Currently there is no compulsory registration for counsellors and psychotherapists in the UK. This means that anyone can call themselves a psychotherapist. NowOK work with registered counsellors and psychotherapists, Art therapists and Life coaches who are governed by the professional standards and ethics of their professional organisations and any professional misconduct committed by a registered practitioner would be a subject to the complaint procedures established by their professional body. 

How does Skype or FaceTime counselling work?

You are provided with counselling online via Skype or FaceTime in a discreet and private environment. You will have an opportunity to discuss your concerns, ask questions and plan any further therapy.

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